Quality Assurance - Achieving QA/QI in the PSAP
To date, quality assurance has largely been considered part of the call taking process. So what about dispatch or any processes beyond call taking? This class closes the loop on PSAP best practices by applying QA strategies and principles to the dispatch parts of a call. NENA's hands-on approach gets attendees completely engaged in the methods and practices intended to create agency policies and a dispatch QA template. Utilizing sample recordings and CAD printouts, participants will examine the QA review process, measurement and evaluation tools to enable your telecommunicators to function at the highest level possible.
- Start:April 22, 2019
- End:April 22, 2019
- Where:Office of Unified Communications, 2720 Martin Luther King Junior Avenue Southeast, Washington, District of Columbia, United States, 20007
- Event Type: Other
- Ticket Price:N/A